We quote in writing, before we start.
No verbal estimates that drift upward. The number you see on the screen is the number on the invoice unless something genuinely unforeseeable shows up — and even then we ring before we touch it.
The workshop, the people, the philosophy
Undarix opened its doors in 2013 because the founder was tired of explaining to friends why their dealer invoice ran to four figures for an air-filter and a smile.
The story
Built by mechanics, run by mechanics.
Undarix Motor Works is owned and run by Andrei Loek, an ex-main-dealer master technician with a stubborn belief that fair-priced, marque-trained workshops should not be the exception. The bays were fitted out in 2013 with the same diagnostic platforms used at the German marques' UK dealers, and we have stayed deliberately small — three lifts, four senior technicians, a paint booth — because the moment a workshop scales beyond that, the people who fix the car stop talking to the people who own it.
Our clients come back. Most of our work is repeat business or a referral from someone who has been with us for years. That is the only marketing that has ever mattered to a workshop, and it is the only one we trust.
Operating principles
What we will and won't do.
We have written down the rules so you can hold us to them. They have been on the workshop wall since the year we opened.
We keep the old parts.
Until you have collected the car and signed the job sheet. If you want to see the worn pad or the leaking hose, it's in the boot. If you don't, we recycle it through the proper channels.
We only sell what the car needs.
The inspection sheet is honest. If a brake disc has 3 mm of life left we will tell you to come back in three months, not "while we have it on the lift". The trust we want is worth more than the upsell.
We will turn jobs away.
If a car needs a specialist we are not — bespoke gearbox builds, performance map work, classic carburettor restoration — we will recommend a workshop that does it well, even if it costs us the job.
We invest in training, not chrome.
Every technician here is on a continuous-training plan with the marques we support. The kit is grey, the paint on the floor is chipped — the technicians are sharp.
We answer our own phone.
The number on the contact page rings on a desk in the office, not a call centre. If we miss it because we are under a car, we will call you back the same day.
The premises
The workshop itself.
We occupy unit 14 of Brentmoor Trade Park, a small light-industrial estate a five-minute walk from Norwood Junction station. There is off-street parking for clients dropping off and a lit secure compound for vehicles staying overnight. The premises run on solar PV with a battery buffer, which means our paint booth's bake cycle costs the planet less than it used to.
- Three two-post lifts and one four-post for alignment work.
- Enclosed low-bake paint booth with infrared cure.
- Hunter-style alignment rig with printed before/after sheets.
- Manufacturer scan tools for BMW, Mercedes-Benz and Toyota.
- Bosch-pattern multi-marque platform for everything else.
- CCTV, alarm, and trade insurance for vehicles overnight.
Come and see the place.
The kettle is on, the bay door is open. Drop in for a quick chat about your car, or book a slot for a fuller conversation.
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